Office Support Bilingual Chinese or Vietnamese Speaking

Chicago-Uptown, IL
Full Time
Field Administrative
Entry Level

Help at Home is hiring an Office Support for our Uptown location starting at $16.50 an hour!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. 

Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The focus of this position is to encourage and provide client satisfaction, while maintaining operational compliance with company policy and state/federal guidelines. Office Support will assist with duties such as answering calls, toxicology screenings, in-home visits, client satisfactions surveys and any other duties, as assigned.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff can enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Essential Duties and Responsibilities:

  • Answer phones promptly, direct calls appropriately, and take clear, detailed messages.
  • Take toxicology samples for testing labs.
  • Conduct in-home supervisory visits to clients.
  • Assist with in-home visits.
  • Conduct client satisfaction surveys.
  • Monitor In-Service Training completion for caregivers. Upload certificates to Training Tracking Portal (TTP) portal and file documents in the caregiver file.
  • Assist Branch Manager in monitoring and entering caregivers travel time and mileage.
  • Assist caregivers with their time keeping and task system (Sandata)
  • Prepare monthly supply order.
  • Maintaining patient and employee files and all related paperwork.
  • Backup for the onboarding specialist when necessary.
  • Perform other duties, as assigned.

Minimum Qualifications

  • At least 18 years or older
  • High school diploma or GED
  • Bilingual Chinese or Vietnamese/English (Preferred)
  • Valid driver's license
  • Access to insured and reliable transportation
  • Experience working in an administrative/clerical role. 
  • Professional written and verbal communication skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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