RCM Manager, Cash Application

Remote
Full Time
Corporate
Manager/Supervisor

 

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

Overall responsibility for the Cash Application function within assigned markets as well as shared partnership in global company-wide Revenue Cycle Management responsibilities. Directs the activities of an assigned team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include managing and directly overseeing Cash Application, efficient maintenance and processing of accounts receivable transactions, identifying and implementing necessary controls, coaching employees, and general oversight of all people and processes.

As a People Leader:

  • You lead with empathy, vulnerability, and honesty.
  • Must have a love of learning.
  • Endless curiosity and an enthusiasm for continuous improvement
  • Team-first mindset
  • Empower and inspire full time associates through coaching.
  • Hold others to high standard.
  • Knows how and when to celebrate success.

Supervisory Responsibilities:

  • Directs growing team of RCM Representatives specialized in cash application
  • Supervising assigned personnel, mentoring, and coaching to achieve highest level of competency of staff
  • Providing constructive feedback, corrective action plans, reviews, and professional development, when appropriate
  • Conducting staff meetings at regular intervals for informative and educational purposes
  • Incorporate company or departmental changes effectively and timely
  • Ensure departmental goals are met by providing daily guidance to staff to ensure work is done efficiently and timely
  • Identify deficiencies and work to improve them through collaboration within the team and with other departments
  • Manage day to day issues and problems, escalating in a timely manner as necessary


Duties/Responsibilities:
Responsibilities include, but are not limited to:
  • Demonstrate ability to work effectively at both granular and big-picture levels
  • Think analytically with the ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
  • Ensure payments, denials, and payer correspondence (ACH, Lockbox, Credit Card) are posted timely and with accuracy.
  • Monitor and work to increase electronic percentage of payments and remits (i.e. 835 & EFT).
  • Ensure unapplied payments are applied within department established timelines.
  • Direct team(s) to ensure Month-end close responsibilities are met within company established timelines.
  • Communicate with payors in accordance with payor requirements and agency policy
  • Analyze daily reports and worklists.
  • Communicate with contracted payers for resolution of issues
  • Communicate and partner with RCM leaders and other divisions to drive improvements and reduce revenue risks and cash delays
  • Create SOP documentation and process maps, updating with any process changes
  • Develop reporting tools to track key performance indicators to monitor and manage overall performance. Present KPIs to leadership team regularly.
  • Set department goals, measuring performance at regular intervals to track, monitor, and coach to ensure standards are met and maintained.
  • Help drive Revenue Cycle Management projects to create efficiencies and streamline processes.
  • Actively contribute to and/or lead company-wide Revenue Cycle Management related activates and visioning.
  • Support the planning of strategic direction and future state of the organization as it relates to revenue cycle management operations.
  • Performs other related duties as assigned.

Required Skills and Abilities:

  • Analytic and persistent; able to get to the root of problems.  Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all policies and procedures. 
  • Demonstrates maturity and the ability to function as a team member; good communication skills. 
  • Able to supervise staff and coach them to improve functioning and overall agency services. Organized, assertive, mature, approachable and open-minded.  Willing to take initiative.  Identifies and progresses toward meeting personal and professional goals.
  • Able to deal with stress and conflict appropriately

Education and Experience:
 

  • Bachelor’s degree and/or 5+ years of revenue cycle experience or general accounting experience
  • Understanding of accounting concepts and procedures
  • Prior healthcare revenue cycle management/cash application experience is required, and knowledge of Home Care service technology, Long Term Care Insurance, Medicaid and Medicare is preferred.
  • Advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel). Ability to generate and utilize Microsoft Excel advanced formulas, pivot tables, power queries and advanced charting required.
 

Benefits:

  • Weekly pay with salary ranges from $80,000- $,90,000 annually
  • Direct deposit
  • Healthcare, dental, and vision insurance
  • Paid time off and parental leave
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help
  • Career growth and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*