Operations Support Manager

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Manager, Operations Support will also ensure effective operational management of all Operations Support departments such as accounts payable, authorizations, medical records, and intake. The Manager, Operations Support will work at both a strategic and tactical level in support of the Field team. This role will collaborate with Field Leadership in the monitoring and measurement of key performance indicators. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.

*This remote position is open to candidates based in or around the Atlanta or Macon metropolitan areas, with monthly travel to branch locations.

Essential Duties/Responsibilities:

• Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled.
• Direct ownership of operations support workforce management and planning to ensure appropriate staffing and support for operations functions, including operational efficiency initiatives.
• Ensure all operations are carried out in an appropriate, cost-effective way.
• Identify opportunities to improve operational management systems, processes, and best practices.
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
• Identify potential problems and points of friction and working to find solutions to maximize efficiency and revenue.
• Identify opportunities to expand or shift course to take advantage of changes in the market.
• Work in conjunction with all branches and leadership for consistency and effective support.
• Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets.
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports for all operations support functions.
• Responsible for the implementation and execution of strategies that include change management and education.
• Provide insight to management related to projects, budgets, and operations.
• Perform other duties as assigned.

Education and Experience:

• Bachelor’s degree in business or related field required.
• Proven track record with a minimum of three (3) years of experience in operations
• Experience supporting management including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience in homecare, healthcare, healthcare services preferred.

Required Skills and Abilities: 

• Collaborative style as a thought partner who works productively with the leadership team.
• Ability to work across a matrix and oversee multiple operations support functions.
• Strong communication skills, oral and written.
• Excellent interpersonal skills.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment.
• Critical thinking and ability to support strategic transformation activities.
• Proficient with Microsoft Office Suite, especially Excel.

Office:

• Location: This position offers a flexible remote/hybrid work arrangement for candidates that are based and able to travel within the Atlanta/Macon territory. 

Physical Requirements:

• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.