Office Support Assistant

Dover, DE

Full Time

Field Administrative

Entry Level

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

The Office Support Assistant will assist with duties such as answering calls, toxicology screenings, in-home visits, client satisfaction surveys, and any other duties, as assigned. The focus of this position is to encourage and provide client satisfaction while maintaining operational compliance with company policy and state/federal guidelines

Essential Duties and Responsibilities:

Answer phones promptly, direct calls appropriately, and take clear, detailed messages.
Take toxicology samples for testing labs.
Conduct in-home supervisory visits to clients.
Assist with in-home visits.
Conduct client satisfaction surveys.
Prepare monthly supply order.
Maintaining patient and employee files and all related paperwork.
Perform other duties, as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills and Abilities:

Professional written and verbal communication skills.
Excellent interpersonal skills.
Proficient computer skills.
Basic understanding of administrative and clerical procedures and systems.

Education and Experience:

High school diploma or GED required.
Valid driver's license.
Access to insured and reliable transportation.
Previous experience working in an administrative/clerical role.

Travel Requirements:

Regular travel to the office on a daily basis required, even in inclement weather.

Benefits:

Direct deposit
Healthcare, dental, and vision insurance
Paid time off and parental leave
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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Office Support Assistant

Essential Duties and Responsibilities:

Required Skills and Abilities:

Travel Requirements:

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