Field Operations Trainer
Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.
Job Summary:
The Field Operations Trainer will play an integral role in facilitating and implementing training initiatives across the enterprise. You will collaborate with various team members and departments involving training for the field. This position entails a great deal of organization, collaboration, facilitation, and implementation along with offering support and resources as it relates to the various training initiatives. This is a creative position that assists in being a liaison and ambassador for training needs and support.
Essential Duties and Responsibilities:
- Enter Partners with HR, L&D team, IT, and the Market leadership in the areas of supporting and reinforcing training initiatives related to:
- IT and Operational Initiatives
- Quality & Compliance
- Key Behaviors
- KPI’s
- Professional Development
- Conducting Post Training Surveys
- Engagement and Retention Initiatives
- Effectively facilitates or co-facilitates training sessions including instructor lead sessions, virtual instructor lead sessions, workshops, train the trainers, etc.
- · Facilitates training sessions using a variety of mediums including in person, e-learning, Microsoft Teams, Zoom, polling, etc.
- · Collaborate with Market Leadership to project manage and schedule the facilitation and implementation of training in the market.
- · Ability to deliver training content to ensure associates comprehend and retain key learning topics and/or successfully use new skills on the job.
- · Understand and manage state training requirements and ensure that the market is meeting those state requirements.
- · Ability to evaluate training programs through participant feedback and evaluations.
- · Prepare training locations by ensuring trainers have all tools and technical equipment along with resources to effectively facilitate training.
- · Ability to track training completion and run necessary completion reports as needed.
- · Partner with Market Leadership to understand current and future training needs.
- Collaborate with L&D in the design and development of new training materials and programs.
Required Skills/Abilities:
- Ability to operate with a customer service mindset.
- · Excellent written and verbal communication skills.
- · Advanced organizational skills with the ability to handle multiple assignments.
- · Excellent interpersonal skills.
- · Knowledge of various educational techniques both virtual and in-person.
- · Strong presentation and facilitation skills.
- · Proficiency with Microsoft office suite, SCORM, SharePoint, and Articulate.
Education and Experience:
- Bachelor's degree in education, Human Resources, Management or Communications preferred.
- Three (3) – five (5) years of proven work experience as a training coordinator, training facilitator or similar role.
- Experience with e-learning platforms as well as presentation modalities e.g., WebEx, GoToMeetings, Microsoft Teams, and other meeting platforms.
- Previous experience in the homecare setting is a plus.
Benefits:
- Weekly pay with salary ranges from $60,500- 62,500 K annually.
- Direct deposit
- Healthcare, dental, and vision insurance
- Paid time off and parental leave
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+years of history in a high-demand field
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
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At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
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