IDD Client Service Supervisor

Greenwood, IN
Full Time
Field Administrative
Entry Level

Help at Home is hiring an IDD Client Service Supervisor! 

Now offering weekly pay!

Office hours are Monday-Friday 8:30am-5:00pm. No on call required. Work hours for this role will vary a little to support client needs.

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, and a ready supply of quality PPE, and up-to-date training.

Summary:

The IDD Client Service Supervisor works with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The IDD Client Service Supervisor is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

Responsibilities

  • Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
  • Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
  • Providing high-quality training to caregivers on client's PCISP, including coordinating any additional training required for behavior or risk plans
  • Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
  • Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
  • Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
  • Focusing on growth by admitting new clients based on regional goals
  • Creating great days and meaningful moments for clients through dedicated, relationship-focused care

Minimum Qualifications

  • High school diploma or GED
  • Valid driver's license
  • Access to an insured and reliable vehicle or public transportation
  • Active and current auto insurance
  • Experience working with clients with Intellectual or Developmental disabilities is preferred but not required
  • A positive attitude and the desire to work hard, help people, and make lasting relationships
  • Excellent verbal and written communication skills
  • Organizational skills with an emphasis on record-keeping and task-prioritization
  • Strong independent work ethic and problem-solving ability

Benefits

Our team is the foundation of our work. We offer:

  • Weekly pay
  • Direct deposit or cash card offered
  • Healthcare, dental, and vision insurance
  • Paid time off
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help
  • Career growth and experience with an industry leader with 40+years of history in a high-demand field
  • Office Hours: 8:30a.m.-5:00p.m.

IDD Client Service Supervisors must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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