Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

The Director, Caregiver Time & Attendance Operations will lead day-to-day operations of the centralized CTA function, ensuring team performance, cross-functional alignment, and operational excellence across all supported markets. This role plays a critical part in delivering accurate, compliant timekeeping while executing key initiatives that drive process improvement, performance culture, and scalability.
 

As a People Leader:

• You lead with empathy, vulnerability, and honesty.
• Must have a love of learning.
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching.
• Hold others to high standard.
• Knows how and when to celebrate success.

Essential Duties/Responsibilities:

• Provide direct leadership and oversight to CTA Regional Managers, Supervisors, Leads, BPO partners, ensuring team performance and adherence to key operational metrics.
• Manage the execution of timekeeping operations, including resolution of shift exceptions, post-invoice corrections, and EVV compliance activities across all markets.
• Analyze operational data and trends to drive accountability, productivity, and consistent adherence to policies across markets.
• Collaborate cross-functionally with Market Operations, Payroll, Revenue Cycle Management (RCM), IT, and Compliance to ensure timely resolution of escalated issues and alignment on initiatives.
• Monitor and manage workforce coverage plans, staffing models, and shift optimization to support service level goals and business continuity.
• Lead process improvement initiatives to standardize workflows, enhance automation readiness, and maintain up-to-date SOPs and playbooks.
• Support implementation and execution of strategic department initiatives, including automation rollouts, technology enhancements, and payor compliance updates.
• Own and facilitate operational performance reviews, including metric deep dives and action planning with CTA Managers and frontline staff.
• Establish and maintain a high-performance culture through coaching, structured performance management, and team development.
• Serve as a key operational point of contact, providing updates to senior leadership and participating in strategic planning sessions.
• Conduct regular one-on-one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps.
• Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression.
• Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.

Required Skills and Abilities:

• Strong leadership skills with experience managing leaders and frontline teams in a fast-paced operational environment.
• Excellent analytical, communication, and cross-functional collaboration skills.
• Proven ability to implement standard operating procedures and drive performance accountability.
• Proficiency in Microsoft Office Suite; comfort with operational systems (EVV, scheduling, timekeeping) strongly preferred.
• High attention to detail, organizational agility, and problem-solving capability.

Education and Experience:

• Bachelor’s degree in business, Operations, Healthcare Management, or related field required.
• Minimum of eight (8) years of operational leadership experience, including managing managers or supervisors.
• Experience in time and attendance, home care, healthcare services, or compliance-based operations strongly preferred.
• Working knowledge of EVV systems, timekeeping workflows, and associated regulatory standards.
• Familiarity with HIPAA, payroll processes, and payor compliance requirements is a plus.

Benefits:

• Weekly pay with salary ranges from $130,000- $,150,000 annually
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.