Community Care Senior Associate

Indianapolis, IN

Full Time

Field Admin

Mid Level

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Community Care Senior Associate for our Walmart-based hub at 4650 S Emerson Ave, Indianapolis, IN 46203!

Hours: Monday-Friday 9a-5p, Saturday 9a-3p (Overtime eligible)

Job Summary:

The Community Care Senior Associate serves as a trusted resource and frontline representative of Help at Home within our Walmart-based hub. This role focuses on welcoming and guiding prospective Clients, their families, and potential Caregivers by providing a clear understanding of the services we offer. In addition to introducing home care options, the Senior Associate helps connect individuals with valuable community resources such as Medicaid Waiver programs, Home health Aide (HHA) services, and Direct Support Professional (DSP) services. The Senior Associate also plays a key role in caregiver engagement. They meet with prospective Caregivers to share what it means to work with Help at Home, explain the types of services we provide, highlight our locations and community reach, and connect them with the recruiting team to move forward in the hiring process. As a knowledgeable and approachable point of contact, the Senior Associate ensures that every person who visits the hub feels supported, informed, and confident in navigating their next steps. This role also aids with market-level tasks as needed, ensuring smooth operations and strong community presence for Help at Home.

Essential Duties and Responsibilities:

Oversee daily operations of the Walmart Help at Home hub.
Supports the team in educating prospective Clients and families about services available to them.
Assist in engaging potential Caregivers and directing them to the recruiting team for interviews.
Provide backup support for market-level tasks and initiatives as needed.
Maintain a welcoming, professional environment that reflects Help at Home's mission and values.
Collaborate with leadership to identify opportunities for service improvement and operational efficiencies.
Track all prospective Clients and Caregivers spoken with daily, ensuring accurate follow-up and reporting to leadership.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:

Ability to guide, support, and motivate peers while fostering a collaborative environment.
Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers and representing Help at Home in a professional, welcoming manner.
Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.
Resourceful in handling challenges, prioritizing competing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational function.
Skilled in using Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and comfortable learning company specific systems.
Clear written and verbal communication for interacting with Clients, Caregivers and Leadership teams.
Ability to represent Help at Home's mission and values with professionalism.
Ability to work overtime and weekends as required by operational needs.

Education and Experience:

High School Diploma or GED required, Associate's or Bachelor's degree preferred.
2-3 years of experience in client services, community outreach, recruiting, or operations support required.
Prior experience in healthcare, homecare, or human services required.

Benefits:

Our team is the foundation of our work. We offer:

Direct deposit or cash card offered
Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Desired salary*

Please select your preferred pronouns.*

Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.?*

Are you currently employed by Help at Home or any of it's entities?*

If you answered "YES" to being currently employed by Help at Home, have you advised your manager of your intent to apply?

If you are a current Help at Home employee, have you had corrective action or been on a Performance Improvement Plan in the last six months?

Do you have a relative that works for Help at Home? If so, what is their name?*

Do you testify that the above statements are true?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Community Care Senior Associate

Apply for this position