Caregiver Management Director

Remote

Full Time

Field Leader

Senior Manager/Supervisor

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Caregiver Management Director is a critical leadership role responsible for overseeing caregiver operations across multiple markets. This position will focus on strengthening the caregiver experience, ensuring regulatory compliance, and driving operational excellence at the market level. The Director will lead teams across assigned regions, implement strategies that enhance caregiver engagement and retention, and align departmental goals and resources with the broader organizational mission.
This role requires a collaborative leader who can balance day-to-day operational management with long-term improvements, ensuring that caregivers are well-supported, motivated, and equipped to deliver exceptional care.

**This position will work from their home office with 50% travel expectations supporting markets across GA, MS, and FL.

Duties/Responsibilities:

Strategy & Alignment
- Implement caregiver management strategies that support the company’s mission and objectives at the market level.
- Align departmental goals, processes, and resources with organizational priorities.
Operational Leadership
- Direct daily operations of caregiver management across multiple markets, ensuring standard procedures for caregiver engagement, compliance, scheduling, and roster management.
- Develop and enforce Service Level Agreements (SLAs) to ensure timely and effective support for caregivers.
Risk & Compliance Management
- Identify and address risks or challenges impacting caregiver engagement and retention.
- Ensure compliance with state and local regulations across all assigned markets.
Performance & Development
- Lead and coach caregiver management teams, fostering a culture of accountability, collaboration, and growth.
Data & Continuous Improvement
- Use data and caregiver feedback to inform decisions, track outcomes, and refine management practices.
- Recommend improvements to processes, tools, and policies to strengthen caregiver satisfaction and retention.
Collaboration & Partnership
- Partner with HR, CTS, and Client teams to ensure cohesive caregiver support strategies.
- Work closely with senior leaders to implement retention initiatives across multiple markets.

Education and Experience:

Bachelor’s degree or work history equivalent
8+ years of experience in operations, or a similar role, preferably in a healthcare or caregiving setting.
Leadership experience of at least seven (5) years is strongly preferred.
Experience in homecare, healthcare or healthcare services preferred.

Required Skills and Abilities:

Strong understanding of caregiver needs, challenges, and best practices in employee engagement.
Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
Proven experience in developing and implementing training and development programs.
Data-driven mindset with experience in analyzing metrics to drive improvements.
Exceptional communication and conflict-resolution skills.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Ability to travel within geographic area as needed (up to 50%)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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