Operations Director, Caregiver Management & Recruiting

Remote

Full Time

Field Leader

Senior Manager/Supervisor

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Operations Director, Caregiver Management & Recruiting will be instrumental is helping Help at Home expand the great care we provide to our clients. This position will uniquely focus on all things related to the recruiting, onboarding and ongoing management of our caregivers. They will report directly into our Senior Vice President, Caregiver. We are looking for the right type of operational leader that is comfortable managing several projects at once with a focus on building experiences.

*Candidates will be expected to travel regularly to branch locations across various states

Duties/Responsibilities:

Lead a team of recruitment operations and integration specialists and be responsible for coaching, mentoring and effective performance management of team.
Manage several strategic initiatives that will help improve speed, quantity and experience our caregiver recruitment function.
Workstream lead for recruiting, onboarding and caregiver management for all M&A activity.
Helps launch and optimize new caregiver management function, acts as project manager for all market implementations and key initiatives.
Own relationships with all vendor partners relating to Caregiver Management and Recruiting and Onboarding, including contract management, day-to-day troubleshooting and product enhancements.
Supports and provide governance for events, recruitment marketing, team training and KPI reporting.
Ensure SOPs for all parts of recruitment and caregiver management.
Helps develop and implements recruitment and caregiver strategy for new lines of business.
Manages day-to-day issues related to integrations with internal and external stakeholders.
Is liaison with IT, centralized services and automation team to identify opportunities for automation and helps implement solutions.
Work with contact center to identify and solve root causes that related to all things caregiver.

Education and Experience:

Bachelor’s degree or equivalent experience
7-10 years experience in operations required
RPO or Staffing experience a plus.
Home care experience a plus

Required Skills and Abilities:

The successful candidate will have proven experience leading complex initiatives
Strong project management skills and an expert in process
Loves analyzing data! Is able to understand data and use it to drive decisions, identify bottlenecks and tell meaningful stories.
Innovation focus – excels at finding new ways to solve problems and isn’t afraid to change courses when things aren’t working as intended.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Ability to travel within geographic area as needed (up to 50%)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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