Community Care Associate

Indianapolis, IN

Full Time

Field Admin

Entry Level

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Community Care Associate for our Walmart-based hub at 4650 S Emerson Ave, Indianapolis, IN 46203!

Compensation: $25 per hour
Hours: Monday-Friday 9a-5p, Saturday 9a-3p (Overtime eligible)

Job Summary:

The Community Care Associate is the welcoming face of Help at Home within our Walmart-based hub. This role is focused on engaging with prospective Clients, families, and potential Caregivers by providing clear information about the services we offer and the ways we support our communities. Associates help connect individuals to resources such as Medicaid Waiver programs, Home Health Aide (HHA) services, and Direct Support Professional (DSP) services, ensuring families understand their care options. Community Care Associates also play a vital part in caregiver outreach. They meet with prospective Caregivers to share information about working with Help at Home, describe the types of services we provide, highlight our locations, and connect candidates with the recruiting team for next steps in the hiring process. By providing approachable and knowledgeable support, Community Care Associates help strengthen community trust in Help at Home and ensure every interaction reflects our mission and values.

Essential Duties and Responsibilities:

Welcome and engage prospective Clients and families, explaining Help at Home services and available care options.
Provide guidance on additional resources, including Medicaid Waiver programs, HHA services, and DSP services.
Meet with prospective Caregivers to explain what Help at Home does, where we serve, and the opportunities available.
Connect potential Caregivers with the recruiting team to complete the interview and hiring process.
Assist with market-level tasks and initiatives as directed by leadership.
Maintain a professional and supportive environment for all individuals visiting the hub.
Represent Help at Home's mission and values with professionalism and compassion in all interactions.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:

Ability to guide, support, and motivate peers while fostering a collaborative environment.
Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers and representing Help at Home in a professional, welcoming manner.
Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.
Resourceful in handling challenges, prioritizing competing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational function.
Skilled in using Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and comfortable learning company specific systems.
Clear written and verbal communication for interacting with Clients, Caregivers and Leadership teams.
Ability to represent Help at Home's mission and values with professionalism.
Ability to work overtime and weekends as required by operational needs.

Education and Experience:

High School Diploma or GED required.
Some college coursework in healthcare, social services, business, or a related field preferred.
1-2 years of experience in customer service, community outreach, healthcare support, or a related field preferred.
Experience working with Clients, families, or Caregivers in a service or support role preferred.
Previous experience in homecare, healthcare, or human services preferred.
Proficiency with Microsoft Office Suite and preferred ability to learn company systems.

Benefits:

Our team is the foundation of our work. We offer:

Direct deposit or cash card offered
Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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Community Care Associate

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