Caregiver Service Specialist

Pittsburgh, PA
Full Time
Field Administrative
Entry Level

Help at Home is hiring Bilingual Chinese or Russian Caregiver Service Specialist!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.


*This is a hybrid role with remote flexibility. The position requires working onsite at a local branch 1–2 times per week, so candidates must be based in Pennsylvania.


Responsibilities
 

    • Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems
    • Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
    • Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
    • Proactively reaches out to new caregivers to welcome and support them.
    • Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
    • Reviews caregiver satisfaction surveys and takes actions where needed.
    • Appropriately handles caregiver questions and issues
    • Performs other related duties as assigned.

Required Skills/Abilities:

    • Excellent organizational skills: ability to multitask and manage multiple responsibilities.
    • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
    • Strong problem-solving skills; ability to deal with conflict in a professional manner.
    • Ability to multitask and manage multiple responsibilities.
    • Basic computer literacy and typing skills.
    • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

    • At least 18 years of age.
    • High school graduate or GED required.
    • One (1) to two (2) years of customer service or related experience.
    • Other Requirements pursuant to state or local rules as applicable

Benefits

Our team is the foundation of our work. We offer:

  • Competitive weekly pay
  • Quarterly performance-based bonuses*
  • Direct deposit
  • Healthcare, dental, and vision insurance
  • Paid time off
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help.
  • Career growth and experience with an industry leader with 40+ years of history in a high-demand field
Compensation: $20 - $21 hourly based on experience

Onboarding Specialists must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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