Help at Home

Caregiver Time and Attendance Coordinator

Field Administrative - Remote - Full Time

Help at Home is hiring a Caregiver Time and Attendance Coordinator! 
This is a remote role. Shift: 8am-5pm Eastern 

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Caregiver Time and Attendance Coordinator helps to ensure the accuracy and compliance of time records for caregivers. In this role, the Coordinator will resolve attendance discrepancies by making outreach to Caregivers to clear shift expectations and work within standard operating procedures to reduce overall exceptions.

Essential Duties/Responsibilities:

  • Investigate and resolve instances of missing clock in/out, late arrivals, missed visits, and early departures.
  • Address issues related to Electronic Visit Verification (EVV) promptly and effectively.
  • Ensure accurate and timely capture of attendance data for payroll and billing
  • Assist caregivers in troubleshooting approved methods for recording EVV include Mobile Application (APP), Telephonic (IVR), and Fixed Object Device (FOB).
  • Offer guidance to caregivers on best practices for accurate timekeeping and compliance with company policies.
  • Conduct periodic training sessions for Caregivers on new updates to attendance and verification systems.
  • Act as a resource for Caregivers, answering questions and addressing concerns related to timekeeping and attendance.
  • Provide feedback to operations management on recurring Caregiver attendance issues.
  • Communicate with Caregivers, Clients, and Market Operations personnel to resolve attendance and visit verification issues in real time.
  • Properly document actions and outcomes in the applicable systems as outlined in standard operating procedures.
  • Ensure the protection of Client and Caregiver data in compliance with HIPAA and other privacy regulations.
  • Provide education and support to Caregivers on attendance policies and verification procedures.
  • Collaborate with Payroll and Revenue Cycle Management (RCM) teams to resolve pay and prebilling discrepancies related to attendance.
  • Manage to productivity goals set by management.

 Qualifications/Educational Requirements

  • Bachelor's degree in a relevant field or equivalent work experience.
  • One (1) to two (2) years of previous experience required.
  • Familiarity with Electronic Visit Verification systems.
  • Knowledge of HIPAA and privacy regulations.

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Apply: Caregiver Time and Attendance Coordinator
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