Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:
The Business Development Specialist plays a critical role in expanding Help at Home’s footprint by sourcing and scheduling introduction calls with home care business owners. This role requires a proactive and detail-oriented individual with a background in home care (preferably unskilled services) and Medicaid. The ideal candidate will excel at cold and warm outreach, relationship-building, and lead research, while working closely with the VP of Business Development to meet strategic acquisition goals.

*This is a REMOTE position.

 Essential Duties and Responsibilities:

• Lead Generation & Outreach:
  • Conduct cold and warm calls to potential leads, focusing on home care businesses that align with Help at Home’s acquisition strategy.
  • Clearly communicate the benefits of engaging in an introductory conversation with the VP of Business Development.
  • Achieve and exceed outreach targets, including the number of calls, connections, and scheduled meetings.
• Scheduling & Coordination:
  • Schedule multiple introductory calls per week for the VP of Business Development with qualified leads.
  • Maintain a detailed calendar of meetings and ensure timely follow-ups.
• Market Research:
  • Research and identify potential acquisition targets based on predefined criteria, including Medicaid services and annual revenue size.
  • Gather and document key information about target companies (e.g., services offered, location, ownership structure).
• Data Management & Reporting:
  • Maintain accurate records of outreach efforts, contact information, and meeting notes.
  • Provide regular progress updates and feedback to the VP of Business Development.
  • Research and document key business details (e.g., services, ownership, and location) to inform outreach strategies.
  • Continuously refine and improve targeting approaches based on market trends and feedback.
  • Maintain an organized and detailed CRM/database of outreach efforts, contact history, and meeting outcomes.
  • Track progress toward goals and report key metrics on outreach effectiveness, conversion rates, and pipeline growth.
•  Collaboration:
  • Work closely with business development to refine lead criteria and outreach strategies.
  • Contribute to the development of outreach scripts and other communication materials.

Required Skills/Abilities:

• Ability to work with all levels of management and the workforce as well as a team member.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proven ability to work independently and meet deadlines.
• Proficiency in research and using tools to gather business insights (e.g., LinkedIn, online databases).
• Confident, proactive, and results-driven with a knack for building relationships.
• Detail-oriented with excellent notetaking and record-keeping skills.
• Motivated to achieve both personal and organizational success through strategic outreach efforts.
• Flexible and adaptive to feedback and changing priorities.

Experience:

• Education: Bachelor’s degree or equivalent professional experience preferred.
• Minimum of 2 years of experience in customer service, or a related field
• Background in home care, Medicaid, or healthcare services preferred.
• Creative and proactive solution-oriented problem solver and mindfulness of the big picture is essential for success in this role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

Salary Range:
$50,000 - $60,000
Quarterly Reward & Recognition Eligibility: As part of our commitment to recognizing and rewarding exceptional performance, employees may be eligible for Quarterly Reward & Recognition. This discretionary reward is determined by team management and is based on individual and team contributions. Funded by closed deals, the reward pool varies in value depending on performance and business outcomes, offering employees the opportunity to earn additional recognition each quarter.
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.