Senior Compliance Program Analyst

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Compliance Program Analyst is responsible for supporting the FSC-Corporate ethics, compliance, and privacy program (ECP) through data analysis and reporting key performance indicators to the Chief Ethics and Compliance Officer. This includes researching industry best practices and bench marking for program effectiveness relating to compliance, privacy, internal operations, and procedural compliance, analyzing, participating, supporting process improvement initiatives. Also maintain and follow-up on external surveys/audit tracker, compiling all plans of correction, any business development activity related to ECP. The Senior Compliance Program Analyst is responsible in leading and supporting on compliance key performance indicators of excellence.
**This position will work from their home office with quarterly travel to the Chicago, IL headquarters for on-site collaboration and department meetings.

As a key member of the team:

• You are flexible and can embrace change.
• You value progress over perfection.
• You care about your work, the team you are on, and the people we are helping.
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners.
• You say what needs to be said, while considering how it will affect culture and output.
• Hold others to a high standard.

• To develop strategies and recommendations based on outcomes of data analytics.
• Maintain, manage, and analyze internal and external surveys/audits tracker.
• Collaborate and support the compliance leadership team on measuring effectiveness of the compliance program, gaps/trends, integration and recommend key performance indicators.
• Review gaps/trends, analyze and report on third-party compliance platforms that provide key data points for the ethics compliance program.
• Analyze gaps/trends on potential internal compliance process opportunities for improvement in the ethics compliance and privacy program.
• Assist and collaborating in obtaining gap closure plans by determining regulatory reporting requirements and keeping track of key compliance metrics.
• Regularly reviewing and reporting the Compliance Program effectiveness to the ethics compliance and privacy leadership team.
• Performing other duties as assigned by the Chief Ethics and Compliance Officer.

• None

Education and Experience:

• Bachelor’s degree required, master’s degree preferred in a related healthcare field or business.
• Experience in healthcare setting with a focus on data analytics, reporting and customer support in areas accreditation, compliance and regulatory five (5) years minimum.
• Exceptional attention to detail, problem solving and troubleshooting skills, and utmost confidentiality are required as part of this role.
• Ability to quickly identify trends/patterns and proactively respond.
• Experience in project management including planning, organizing, coordinating, and managing staff, clients, and/or partners towards the successful completion of a project.
• Knowledge and experience in state and federal regulations including HIPAA.
• Experience in Healthcare or related industry.
• PMO preferred, lean six (6) sigma certification preferred.

Required Skills and Abilities: 

• Ability to juggle multiple critical projects and tasks while maintaining your day-to-day work.
• A minimum of five (5) years of direct data analytical skills and reporting  
• Highly motivated, self-starter, team player, with positive attitude and strong quantitative, communication and relationship-building skills.
• Excellent Excel skills - i.e., ability to create basic pivot tables, Vlookups, etc.
• Proficient in Microsoft Office Suite, Smartsheet, Vizio or related software program.
• Extremely organized with great attention to detail.
• Advanced project management skills with the ability to lead, facilitate, motivate, and organize.
• Ability to adapt to change.
• Ability to research, learn quickly and to creatively solve new problems.
• Ability to influence and settle differences quickly and peacefully.
• Potential for up to 10-20% domestic travel, as required

Office:

• Remote and office based in downtown Chicago 
• Location: This position offers a flexible remote/hybrid work arrangement for candidates that are able to travel into the Chicago, IL office as needed. 

Physical Requirements:

• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.