IDD Market Development Representative

Remote
Full Time
Field Administrative
Mid Level

Help at Home is hiring an IDD Market Development Representative!

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Salary: $65,000-$75,000 plus quarterly bonus incentives

Job Summary:

Join a mission-driven team working to expand access to home care services for individuals with intellectual and developmental disabilities (IDD).

At Help at Home, we believe people with IDD deserve the highest standard of care and a trusted partner to help them navigate the support they need to live independently in their communities. That's why we're growing our team of Market development Representatives, to drive a high-impact initiative focused on connecting individuals with IDD and their families to essential home care services.

In this field-based role, you'll serve as a community ambassador and advocate - building relationships with local disability service organizations, support coordinators, case managers, healthcare providers, and referral partners to ensure individuals with IDD can easily access the care that they rely on. This isn't just business development - it's mission-driven work that creates real, measurable impact for people who need meaningful, consistent support.

You'll be responsible for building strong, ongoing relationships that generate qualified client referrals, while collaborating closely with internal teams to ensure seamless service delivery. This position provides a high level of autonomy and is ideal for a proactive, relationship-focused professional who understands the human services or healthcare landscape and is passionate about expanding access to quality home care for individuals with intellectual and developmental disabilities.

Candidates should be located within reasonable driving distance of Scranton, PA. While the position offers remote or work from home flexibility, it requires weekly travel throughout the market.

What You'll Do:

  • Build relationships with key referral sources - including support coordinators, case managers, social workers, and healthcare professionals - who help guide families and individuals with IDD in choosing home care services.
  • Identify and pursue new business opportunities in your territory, including emerging or underserved markets, with a focus on the unique home care needs of the IDD community.
  • Represent Help at Home at community events, disability-focused programs, advocacy group meetings, and partner gatherings to increase visibility and referral growth.
  • Educate partners about the benefits of home care services and the unique ways we support individuals with IDD and their families.
  • Collaborate with internal teams to ensure clients and referral partners experience smooth, effective, and timely service.

What We're Looking For:

  • 3+ years of business development, community outreach, or referral-based sales experience - home care, human services, or healthcare experience strongly preferred.
  • Knowledge of Pennsylvania's IDD service and support systems - including Medicaid waiver programs, support coordination organizations, and related state or regional structures is required.
  • Familiarity with referral networks such as disability service agencies, support coordination organizations, Medicaid waiver programs, or local community-based disability providers is highly valuable.
  • A self-starter who excels at building relationships, thrives in mission-centered work, and brings creativity to developing partnerships in new or underserved spaces.
  • Exceptional communication, empathy, and critical thinking skills.
  • Willingness to travel regularly within your assigned region.

Why Join Us?

  • Be part of a growing initiative dedicated to expanding quality care for individuals with intellectual and developmental disabilities.
  • Work autonomously while being supported by a collaborative, mission-driven team.
  • Make a meaningful impact on the lives of individuals with IDD and their families.
Travel Requirements:
  • Must live within the Scranton, PA market; remote work is allowed within that region.
  • Regular weekly travel required, including during inclement weather.

Benefits:

  • Competitive weekly pay
  • Direct deposit
  • Healthcare, dental, and vision insurance
  • Paid time off and parental leave
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help.
  • Career growth and experience with an industry leader with 40+ years of history in high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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