Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

The Senior Manager of Caregiver Time & Attendance will oversee time and attendance operations across multiple markets, with a focus on driving team performance, ensuring compliance, and maintaining operational excellence. This role will manage multiple Caregiver Time & Attendance Managers, ensure the consistent application of policies, and lead regional initiatives to improve processes and drive efficiency.
 

Essential Duties/Responsibilities:

• Provide oversight and support to multiple Caregiver Time & Attendance Managers across assigned markets, offering guidance, training, and performance management.
• Develop and implement regional performance management strategies, establishing measurable goals and tracking team progress.
• Ensure strict adherence to attendance policies, Electronic Visit Verification (EVV) procedures, and privacy regulations across all markets.
• Conduct regular audits of market operations to identify and address compliance or performance gaps.
• Analyze regional attendance data to derive actionable insights for risk mitigation, resource planning, and process optimization.
• Collaborate with Client Services, Caregiver Management, Contact Center, Payroll Operations, Revenue Cycle Management (RCM), Quality, Compliance, and Finance teams to resolve discrepancies and drive efficiency improvements
• Prepare and present regional performance reports for senior management, highlighting key performance indicators (KPIs) and actionable recommendations.
• Lead initiatives to optimize scheduling, attendance management, and resource allocation across the region.
• Develop, refine, and communicate time and attendance policies, ensuring consistent application and alignment with organizational goals.
• Provide leadership and coaching to market teams, fostering a positive, collaborative work environment that encourages continuous improvement and innovation.
• Serve as a liaison between market teams and senior leadership, ensuring alignment of regional operations with organizational objectives.
• Conduct regular one-on-one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps.
• Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression.
• Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.

Required Skills and Abilities:

• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and people management skills
• Proficient with Microsoft Office Suite and ability to learn new systems as needed.
• Strong organizational skills.

Education and Experience:

• Bachelor’s degree in relevant field required.
• Minimum of five (5) to seven (7) years of previous experience; prior leadership experience preferred.
• Proven experience in time and attendance management, preferably in the home care or healthcare industry.
• In-depth knowledge of Electronic Visit Verification systems and related technologies.
• Familiarity with regulatory compliance, including HIPAA.

Benefits:

• Weekly pay with salary: $75,000-85,000
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.