Senior Manager Clinical Services

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Manager of Clinical Services ensures the quality and safe coordination and delivery of home health care services that reflect the Agency’s philosophy and standards of care; plans, develops and implements and evaluates Agency services, programs and activities and is responsible for oversight of daily operations. This role reports to the Market Clinical Leader and collaborates closely with internal and external clinical stakeholders and workgroups to proactively identify areas of need and opportunity within their assigned branches and the organization as well as the community. The Senior Manager of Clinical Services may be appointed by the Governing Body as the Administrator or Alternate Administrator of his/her assigned Agency or Agencies. If Administrator, may be responsible for the appointing of an Alternate Administrator, approved by the Governing Body, to be available during operating hours in his/her absence. This role may have direct reports depending on the market and organization model (i.e., Clinical Managers, Quality Assurance Team Members, Clinical Schedulers, and others as deemed appropriate).

*This is a remote position that requires candidates to be based in the Ohio region, with monthly travel expectations to various branch locations

Essential Duties/Responsibilities:

• Provides oversight of clinical services and fiscal responsibility with a focus on population health, care coordination, quality care delivery to all clients.
• Maintains compliance with applicable federal, state, accrediting bodies, local rules and regulations and if an Administrator, will be present at all accredited on-site surveys.
• Directs and monitors organizational Quality Assessment and Performance Improvement (QAPI) activities with the support of the Quality & Compliance Lead.
• Plans and directs operations to ensure the provision of adequate staff and appropriate care and services; works closely with Recruiting and HR Departments to acquire qualified staff, perform analysis of hiring and turnover trends, and ensure hiring/on-boarding policies and procedures meet all requirements and provide for a positive experience for all new employees.
• Ensures that all changes in policies and procedure are shared with those required from the Governing Body to all those involved in the provision of services.
• Analyzes clinical data to track and measure KPIs related to population health and quality of care.
• Partners with IT, Market and Area Leader, Branch Managers, and branch teams on data and analytics that drive quality and fiscally responsibility.
• Works closely with the Market Clinical Leader and Area Leader to determine future in- depth and complex strategies that will jointly improve client/patient care while appropriately reduce overall cost of care delivery where possible.
• Leads high-level discussions focused on Care Management initiatives and programs that will benefit patient outcomes and identify opportunities to create value through strategic intervention.
• Collaborates with Market Clinical Leader, Area Leader, and Field Support Center to Identify opportunities for enhanced training and education to drive positive clinical outcomes.
• Acts as change agent to drive adoption of integrated care models.
• Liaison to Quality & Compliance Lead; organizes and directs the Agency’s ongoing liaison among the Governing Body and staff.
• Partners with the Area Leader on managing Agency budget; supports the Revenue Cycle Management Department on billing procedures and accuracy.

Education and Experience:

• Bachelor’s degree in Nursing, Healthcare Administration or Public Health, preferred; RN required.
• Five (5) years’ experience in health services administration in home health care or a related health care program/program management.
• Demonstrated ability in or application of strong organizational/communication skills.
• Ability to enlist the cooperation of many people in achieving organizational goals and objectives.
• Knowledge STARS quality measures, Quality Assessment and Performance Improvement program, Medicare, and Medicaid Guidelines for skilled and non-skilled care delivery, preferred.
• Experience in quality measures and related staff development and training to support desired outcomes of care delivery.

Required Skills and Abilities: 

• Excellent verbal and written communication skills.
• Demonstrated ability to build rapport, collaborate and develop effective working relationships with all levels of staff.
• Strong aptitude for understanding both client and business needs and creating programs to meet those business objectives.
• Ability to deal with ambiguity and work within a rapidly changing environment.
• Strong attention to detail; advance computer skills operating various systems
• Effective problem solving.
• Ability to analyze and interpret complex data and prepare comprehensive reports.
• Proficient with Microsoft Office Suite, especially Excel.

Office:

• Location: This position offers a flexible remote/hybrid work arrangement for candidates that are based and able to travel within the Ohio territory. 

Physical Requirements:

• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.